Sole Mates has a No Refunds Policy… however, we do allow payments to be converted into credits for future hikes if all of the criteria below are met.

When You Can Receive a Credit

To qualify for a credit, all three of the following conditions must be met:

1) You must be an Annual Member

Credits are tracked and maintained only for Annual Members.
Non-members are not eligible for credit under any circumstances.

2) You cancel at least four (4) days before the hike

Example: For a Sunday hike, cancellation must be on or before Wednesday.

3) The venue has not already been paid

Many venues require early payment.
Once payment has been made, we cannot recover the funds.

If all three conditions are met, your payment will be added as a credit for future hikes.

When Credits Are Not Possible

In other words, a credit cannot be issued if:

• You are not an Annual Member, or

• The cancellation is late, or

• The venue has already been paid.

If any one of these points applies, no credit will be issued.

Credits and the New Year

If an Annual Member does not renew their AMF for the new year:

• Credit amounts under R500 will be absorbed into the Admin Fund.

• Credit amounts over R500 will be refunded to the member minus a R500 deductible.

Exceptions

Exceptions may only be granted by the Directors, and only in exceptional circumstances.

Annual Membership Fee (AMF)

The Annual Membership Fee is non-refundable, without exception.

! Important Note !

Sole Mates is a Non-Profit Company.
Our goal is to provide amazing hiking adventures — not profit.

Our policies are designed to:

1. Encourage hikers to sign up only when they intend to participate, and

2. Reduce unnecessary admin for our volunteer organisers.

Late cancellations and No Shows still follow the normal rules.
Please refer to our Late Cancellations, No Shows & Priority page for details.

Sole Mates reserves the right to adjust this policy as needed.