Sole Mates has a No Refunds Policy… however, we do allow payments to be converted into credits for future hikes if all of the criteria below are met.

When You Can Receive a Credit

To qualify for a credit, all three of the following conditions must be met:

1) You must be an Annual Member

Credits are tracked and maintained only for Annual Members.
Non-members are not eligible for credit under any circumstances.

2) You cancel at least four (4) days before the hike

Example: For a Sunday hike, cancellation must be on or before Wednesday.

3) The venue has not already been paid

Many venues require early payment.
Once payment has been made, we cannot recover the funds.

If all three conditions are met, your payment will be added as a credit for future hikes.

When Credits Are Not Possible

In other words, a credit cannot be issued if:

• You are not an Annual Member, or

• The cancellation is late, or

• The venue has already been paid.

If any one of these points applies, no credit will be issued.

Keeping Your Credits Happy

Good news first: your credits do not expire as long as you remain an active Sole Mates hiker. 🥾

There’s no ticking clock on a credit just because you haven’t found the right hike to spend it on. Keep hiking with us and your credit stays right where it is, waiting for its next adventure.

Credits only expire when there has been no hiking activity for 6 months. At that point, we assume your boots may have retired from Sole Mates and any remaining credit will be transferred to the Sole Mates General Fund.

We’re a small non-profit run by volunteers, so we simply can’t keep dormant balances sitting on our books forever.

Keep hiking = keep your credit. Nice and simple.

Credits and the New Year

New year, new trails — and your existing credit can even be used towards your Annual Membership Fee (AMF).

If you decide not to renew your Annual Membership, any remaining credit will be transferred to the Sole Mates General Fund. Credits are a benefit we maintain for our Annual Members, so they cannot remain open once your membership ends.

Of course, there’s a much more entertaining solution to all of this: use the credit and go hiking! 😁🥾

Exceptions

Exceptions may only be granted by the Directors, and only in exceptional circumstances.

Annual Membership Fee (AMF)

The Annual Membership Fee is non-refundable, without exception.

! Important Note !

Sole Mates is a Non-Profit Company.
Our goal is to provide amazing hiking adventures — not profit.

Our policies are designed to:

1. Encourage hikers to sign up only when they intend to participate, and

2. Reduce unnecessary admin for our volunteer organisers.

Late cancellations and No Shows still follow the normal rules.
Please refer to our Late Cancellations, No Shows & Priority page for details.

Sole Mates reserves the right to adjust this policy as needed.